Installed Base Mass Update View Batch Does Not Show Impacted Contracts (Doc ID 2215865.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to submit the owner change batch, view batch function has the following error.

ERROR
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Error Page You have encountered an unexpected error. Please contact the System Administrator for assistance. Click here for exception details.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to oracle installed base agent user-->Mass Update

2.Create and submitt a 'Owner Change' batch,

3.'View batch' function has the following issues

a.. The 'Impacted Contract' errors
b. Instance number link does not navigate anywhere

Cause

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