Error When Adding A Role To A Resource - APP-CN-00001, APP-JTF-210266 (Doc ID 2215880.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Incentive Compensation - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Compensation Resource

Error when adding a role to a resource


ERROR
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Error APP-CN-00001: A sales compensation role cannot be assigned to a resource that is not a salesperson. APP-JTF-210266: Returned Error status from the Post-Vertical User Hook.


STEPS
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The issue can be reproduced at will with the following steps:
1. CRM Administrator
2. Resource Manager
3. Maintain resources
4. Resources
5. Query user
6. Category 'Supplier Contact'
7. Select role 'Sales compensation'
8. Error



Changes

 

Cause

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