RMA Order Amounts Are Not Matching with Claim Amount (Doc ID 2215905.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT
=================
On : 12.2.5 version, Claim Settlement

ACTUAL BEHAVIOR
---------------
RMA Order created with incorrect amount


STEPS:
----------
1)create below modifer

SUR1 for surcharges for amount 60
SUR2 for surcharges with two lines for amount 2 and 3
DISC1 for discount for 0

2)Defined an item as per ct setup KD ITEM - 1

3)created a sales order 69616 for 1 ton
4)created claim for CLA18271 for 1000 and applied sales order created
5)previously and selected settlement method as RMA and changed amount from 1500 to 1000, but didn't changed quantity and submitted for approval , it created a RMA sales order 69617with different amounts , which


EXPECTED BEHAVIOR
-----------------------
RMA order amount should be same as that of Claim Line amount



Cause

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