Charges on Return Not Getting Prorated When the Return Line Is Received on Multiple Receipts

(Doc ID 2216359.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


Charges on Returns are not getting prorated when the return line is received on multiple receipts

Create returns with Charges at the line level. For some items with large returned quantities, the receipts are processed in multiple batches.
So, when a partial line is received on a return the system splits the return line for the quantity that was received and the quantity that is pending to be received.
When this happens, expect the line charges to be prorated based on the return quantity and applied to both the lines.
But, the system is copying the entire charge amount to the new line that was split by the system instead of the prorated amount.

Example: Return line 1, with item A for quantity 100, charges on the line as 50
Process a receipt for 20 pieces of item A.
The return line is split as 1.1 for 20 and 1.2 for 80.


EXPECTED BEHAVIOR
-----------------------

Expect the charges to be split as well. But line 1.2 gets the charge as 50 instead of 40 and line 1.1 should get the charge as 10.


STEPS
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The issue can be reproduced at will with the following steps:
Example: Return line 1, with item A for quantity 100, charges on the line as 50
Process a receipt for 20 pieces of item A.
The return line is split as 1.1 for 20 and 1.2 for 80.
We expect the charges to be split as well. But line 1.2 gets the charge as 50 instead of 40 and line 1.1 should get the charge as 10.

Cause

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