R12:Customers Form Shows Two Fields for Payment Term via IEXRCALL (Doc ID 2216473.1)

Last updated on DECEMBER 28, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When open customer form via Customer Standard button in Collection Workbench(IEXRCALL),Payment Term
displays 2 rows and Mandatory Field Does Not Show List Of Payment Term.

 

Steps

1. Responsibility :AR Collections > Collections
    Accounts tab -> Click CustomerStandard button

2. Customer Information Window opens
3. Click Cancel
4. There are 2 rows for Payment terms

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms