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The Final Status Defined In the Status Transition Is Not Triggering When The Service Request Is Approved (Doc ID 2216507.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


When the Service Security is set to 'No Security' and if we approve the service Requests, the final status defined in the service request status transition is reflecting correctly for the Service Request.

But when the Service Security is enabled, the final status is not getting changed after the approval is done.

How to make to the final status (based on transition settings) of service request to appear after approval of the notification?


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