Interaction History Incomplete Unless ISupport User Is Imported As A Resource (Doc ID 2216768.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Is it required to import isupport users as a resource in order for them to show up in the interaction history for the Call Center Form?
 

Solution

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