Not Able To Create Cover Letter (Doc ID 2216933.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Marketing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, CAMPAIGN

Not able to create cover letter



ERROR
-----------------------
Error:
1.Error returned in IBC_CITEM_ADMIN_GRP.upsert_item_full.
2.ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE






STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Marketing Super User
2. Create a Cover letter


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a Cover letter

Cause

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