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Not Able To Create Cover Letter (Doc ID 2216933.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Marketing - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, CAMPAIGN

You are attempting to create a cover letter and receive the following error:


ERROR
-----------------------
Error:
1.Error returned in IBC_CITEM_ADMIN_GRP.upsert_item_full.
2.ORA-29861: domain index is marked LOADING/FAILED/UNUSABLE


STEPS TO REPRODUCE
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Marketing Super User
2. Create a Cover letter


BUSINESS IMPACT
-----------------------
Due to this issue, users cannot create a Cover letter

Cause

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In this Document
Symptoms
Cause
Solution


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