Service: Error FRM-40212 Raised While Creating SR For Inventory Item
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Issue when trying to create a Service Request for one Inventory Item related serial number.
FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER.
(N) Service Requests > Create Service Requests
- Entering info for new SR
- SR Status = Open
- SR Severity = Low
- Party : still not populated
- Enter Serial Number
=> Error seen at the bottom of the form
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms