My Oracle Support Banner

Service: Error FRM-40212 Raised While Creating SR For Inventory Item (Doc ID 2217248.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Issue when trying to create a Service Request for one Inventory Item related serial number.

Error:

FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER.

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Entering info for new SR
 - SR Status = Open
 - SR Severity = Low
 - Party : still not populated
 - Enter Serial Number

 => Error seen at the bottom of the form

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.