Service: Error FRM-40212 Raised While Creating SR For Inventory Item
(Doc ID 2217248.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Issue when trying to create a Service Request for one Inventory Item related serial number.
Error:
FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER.
Steps:
(R) Service
(N) Service Requests > Create Service Requests
- Entering info for new SR
- SR Status = Open
- SR Severity = Low
- Party : still not populated
- Enter Serial Number
=> Error seen at the bottom of the form
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |