Service: Error FRM-40212 Raised While Creating SR For Inventory Item
(Doc ID 2217248.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
Issue when trying to create a Service Request for one Inventory Item related serial number.
FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER.
(N) Service Requests > Create Service Requests
- Entering info for new SR
- SR Status = Open
- SR Severity = Low
- Party : still not populated
- Enter Serial Number
=> Error seen at the bottom of the form
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