My Oracle Support Banner

Service: Error FRM-40212 Raised While Creating SR For Inventory Item (Doc ID 2217248.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Issue when trying to create a Service Request for one Inventory Item related serial number.

Error:

FRM-40212: Invalid value for field CURRENT_SERIAL_NUMBER.

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Entering info for new SR
 - SR Status = Open
 - SR Severity = Low
 - Party : still not populated
 - Enter Serial Number

 => Error seen at the bottom of the form

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.