FRM-40831: Truncation occurred:value too long for filed TASK_NAME while accessing Service Request Form (Doc ID 2217402.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form in Production environment

Getting the following error while trying to create Service Request


ERROR
-----------------------
FRM-40831: Truncation occurred:value too long for filed TASK_NAME




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Create Service Request form
2. Enter the Service Request details
3. Click save


Cause

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