Fulfillment Test Emails Are Sent But Outcome Remains In Progress. (Doc ID 2217711.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle One-to-One Fulfillment - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Notifications are not getting in the mail to complete the survey. Fulfillment Test Emails Are Sent But Outcome Remains In Progress.

EXPECTED BEHAVIOR
-----------------------
When Fulfillment Emails Are Sent then the Outcome will be successful.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a marketing activity for mailing.
2. Create the collateral for the activity and perform a Test by sending to a test email address.
3. Go to 1-1 Fulfillment Administrator resp. Look at the status for the Test Request. The request stays at status "In Progress" and does not change.

The test email is correctly sent, the problem is just the status for the request.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms