Resource Not Found In Assignment Manager List Of Resource For Service Requests (Doc ID 2218656.1)

Last updated on JANUARY 04, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3, when creating a service request and attempting to use the assignment manager functionality, certain resources are not listed that are expected.


Steps To Reproduce
===============
1. Navigate to:  Service > Service Requests > Search for the Service Request > Select the ‘Group’ > click on the ‘Assignment Manager’ icon > in the list that is returned, there is a resource missing that should be part of this group.”

Changes

 

Cause

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