After Upgrade to R12.2 Unable to See the Description of Accounts at Customer Bill to Level

(Doc ID 2218890.1)

Last updated on JANUARY 19, 2017

Applies to:

Oracle Receivables - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Customers Module

After upgrade to 12.2.4 users can't see description of accounts at customer account site business purpose Bill to

User should see the account description, in order to help them choose the correct account.

The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers > Query a customer
3. Customer -> Site -> Business Purpose -> Bill To -> Details
4. The account description is missing.

The issue has the following business impact:
Due to this issue, users cannot see the account description, in order to choose the correct account.


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