After Upgrade to R12.2 Unable to See the Description of Accounts at Customer Bill to Level (Doc ID 2218890.1)

Last updated on OCTOBER 21, 2024

Applies to:

Oracle Receivables - Version 12.0.0 to 12.2 [Release 12.0 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Customers Module

ACTUAL BEHAVIOR
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After upgrade, Users can't see description of accounts at customer account site business purpose Bill to

EXPECTED BEHAVIOR
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User should see the account description, in order to help them choose the correct account.

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: Customers > Customers > Query a customer
3. Customer -> Site -> Business Purpose -> Bill To -> Details
4. The account description is missing.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see the account description, in order to choose the correct account.