UPK: Topic Screenshot Turns Black When Launched In See It Mode (Doc ID 2218946.1)

Last updated on JANUARY 11, 2017

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In 12.1.0.1 Knowledge Center, when launching a topic in See It! mode the topic loads and displays a black screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into EBS
2. Click the ? mark for In Application Support help
3. Outline loads
4. Click on the topic "How to Use the Oracle EBS" and launch in See It mode.
5. Topic loads and displays black screen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms