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UPK: Topic Screenshot Turns Black When Launched In See It Mode (Doc ID 2218946.1)

Last updated on FEBRUARY 04, 2019

Applies to:

User Productivity Kit - Version 12.1.0.1 to 12.1.0.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In 12.1.0.1 Knowledge Center, when launching a topic in See It! mode the topic loads and displays a black screen.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Log into EBS
2. Click the ? mark for In Application Support help
3. Outline loads
4. Click on the topic "How to Use the Oracle EBS" and launch in See It mode.
5. Topic loads and displays black screen.

Cause

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In this Document
Symptoms
Cause
Solution
References


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