Status Change can not be Performed Between Same User Status after RMA

(Doc ID 2219335.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.1.3 version, Production instance

When attempting to Clear the error transactions,
the following error occurs.

IB Error - "Status Change can not be performed between same user status."

The issue can be reproduced at will with the following steps:
1. Login to Apps
2. Navigate to Installed Base Admin (R)
3. Error Processing form




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