OMFS - Spares Line DFF Displays As Blank In MFS MP App When Created Through Parts Requirement Page IN EBS (Doc ID 2219486.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
OMFS- Spares line DFF show up blank in MP App when created through Oracle Service Request >Parts
Works fine for part requirement created through MP App.

EXPECTED BEHAVIOR
Expect that the Spares info button should display the Line dff details.

STEPS
1. Login to Oracle apps.
2. R) Field Service Manager -> Create Service request and task.
3. Assign the task to a Mobile Field Service Technician
4. Click parts button and enter a part requirement line with the DFF details enabled at the line. Save.
5. Login to MFS mp
6. Select a same task and click on Parts icon.
7. Click on the Spares Info button, find that the screen is blank, there is no information about the lines available.

Cause

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