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Strategy Is Assigned With No Work Items When Using Work Items Rules (Doc ID 2219627.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When using work items with rules, some strategies are assigned without any work items.  The problem only occurs on customers with very large balances (100,000,000 for example).

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Assign strategies and view the assigned strategy in the Strategy tab and verify if any work items are showing.


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

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