Strategy Is Assigned With No Work Items When Using Work Items Rules (Doc ID 2219627.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using work items with rules, some strategies are assigned without any work items.  The problem only occurs on customers with very large balances (100,000,000 for example).

Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Assign strategies and view the assigned strategy in the Strategy tab and verify if any work items are showing.

Cause

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