Can Customer Record Added In EBS Be Sent To OTM At Time Of Creation? (Doc ID 2219847.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.2 and later
Information in this document applies to any platform.

Goal

Need the customer to be integrated with OTM when the customer master is created in EBS.
In standard integration the customer is sent to OTM at the time the sales order for the customer is created.

Is there a way to send the customer information to OTM when it is created in EBS or is the customer information sent only when a sales order is created?

This is needed as the customer's information in EBS has the logistic data. For example, the equipment that the customer accepts and the merchandise receipt schedule for the client.
This data must be sent to the OTM when the place is created in the OTM.
Can standard integration meet these needs or will this require a customization?

Other Details
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The problem here is in regards to the locations and customers. We need such information to be integrated with OTM before entering the sales orders.
This is needed to add a complementary record in OTM with information from latitude, longitude, handling window, equipment restrictions and several registrations.

Example:
Customer is registered on day 10
First sales order is entered on day 20 at 10h00AM with delivery date as day 21.
The scheduling for transportation for such sales order will happen on day 20 at 1h00PM.

The problem is that in this example, the customer will be integrated with OTM on day 20 only, and it is still required to enter several information for registration.
Such registration takes time, so it will delay the main schedule and will impact several times the delivery date that is already scheduled, since the timeframe is to happen after the time that should be done, sometimes there is no enough time to deliver the sales order in the next day.
 

Solution

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