Service Request Charges:FRM ERROR- While Adding The Any Item In Charges Line

(Doc ID 2219905.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Charges UI, APIs, and schema

When attempting to add an Item on the Charges tab of the Service Request form, the following error occurs.

FRM-40735: WHEN-VALIDATE-ITEM trigger raised unhandled exception ORA-04063

The issue can be reproduced at will with the following steps:
1. After selecting an Item this error comes up on the bottom of the form.


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