Completing Rebuild Work Order Failing at Entered Lot Validation (Doc ID 2219913.1)

Last updated on JANUARY 17, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3.2 to 12.1.3.4 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3.2 version, RBLD

When attempting to complete Rebuildable Work Order with Completion Subinventory entered, the following error occurs.

ERROR
-----------------------
An unknown error occurred in Work Order API while processing work order entities.
Work order processing has been skipped because an unknown error has occurred.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1). Responsibility : Maintenance Super User
2). Navigation : Work Orders -> All -> Search for Rebuildable Work Order
3). Click on Work Order number -> Click on Complete Work Order button
4). Enter Actual Start Date, Actual End date and Completion Subinventory
5). Click Apply Button.
6). See that page shows the mentioned error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete Rebuildable Work Orders.

Cause

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