The CsfTaskPg Rendering Owner and the Assignee fields In Self Service Is Inconsistent

(Doc ID 2219990.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Find Task

ACTUAL BEHAVIOR
---------------
The csfTaskPg rendering in Self service is inconsistent

For some tasks the Owner and the Assignee fields are rendered in the Order is Owner -> Assignee .

For other tasks the rendering order is Assignee -> Owner.


EXPECTED BEHAVIOR
-----------------------
The rendering should always remain the same so that there is no confusion for users handling tickets

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Specialist
2. Agent Dashboard
3. Query for some tasks and try to update



Cause

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