Workflow Notification Is Not Sent By Oracle Order Management To OCM
(Doc ID 2220474.1)
Last updated on FEBRUARY 03, 2019
Oracle Order Management - Version 12.1.3 and later Information in this document applies to any platform.
On : 12.1.3 version, Transaction Payment
ACTUAL BEHAVIOR --------------- Workflow notification is not sent by Oracle Order Management (OM) to Oracle Credit Management (OCM)
In OM when a Sales Order is being booked by an Employee and it goes on Credit Hold, a workflow notification is sent by OM to OCM to enable OCM Credit Analyst to review Case folders and action Sales Orders for customers that are on hold.
But if a Sales Order is booked in OM by a Contingent Worker and it goes into Credit Hold, there is no workflow notification generated. So the issue is within OM do not generate a notification to OCM for Sales Orders that are on Credit Hold.
EXPECTED BEHAVIOR ----------------------- The question is what are the parameters or what drives the workflow notification for Sales Orders that are on Credit Hold from OM to OCM ? In the background does the OM workflow process differentiates between an Employee or Contingent Workers to enable it send out notification to OCM for credit Hold review?
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