Workflow Notification Is Not Sent By Oracle Order Management To OCM

(Doc ID 2220474.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

ACTUAL BEHAVIOR
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Workflow notification is not sent by Oracle Order Management (OM) to Oracle Credit Management (OCM)

In OM when a Sales Order is being booked by an Employee and it goes on Credit Hold, a workflow notification is sent by OM to OCM
to enable OCM Credit Analyst to review Case folders and action Sales Orders for customers that are on hold.

But if a Sales Order is booked in OM by a Contingent Worker and it goes into Credit Hold, there is no workflow notification generated.
So the issue is within OM do not generate a notification to OCM for Sales Orders that are on Credit Hold.

EXPECTED BEHAVIOR
-----------------------
The question is what are the parameters or what drives the workflow notification for Sales Orders that are on Credit Hold from OM to OCM ?
In the background does the OM workflow process differentiates between an Employee or Contingent Workers to enable it send out notification to OCM for credit Hold review?

Cause

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