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Workflow Notification Is Not Sent By Oracle Order Management To OCM (Doc ID 2220474.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Payment

Workflow notification is not sent by Oracle Order Management (OM) to Oracle Credit Management (OCM)

In OM when a Sales Order is being booked by an Employee and it goes on Credit Hold, a workflow notification is sent by OM to OCM
to enable OCM Credit Analyst to review Case folders and action Sales Orders for customers that are on hold.

But if a Sales Order is booked in OM by a Contingent Worker and it goes into Credit Hold, there is no workflow notification generated.
So the issue is within OM do not generate a notification to OCM for Sales Orders that are on Credit Hold.

The question is what are the parameters or what drives the workflow notification for Sales Orders that are on Credit Hold from OM to OCM ?
In the background does the OM workflow process differentiates between an Employee or Contingent Workers to enable it send out notification to OCM for credit Hold review?


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