Wrong Display Of Attachments In The Request Form: Source "File Or URL" -1 When Service Request Created From iSupport (Doc ID 2220831.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Service Request

ACTUAL BEHAVIOR
---------------

If while the creation of ticket in iSupport an attachment was created and immediately deleted (before the ticket is created!!!), the source for "File or URL" of such attachment is displayed in the request form as "-1" although it was not really created.

EXPECTED BEHAVIOR
-----------------------
Expect not to see the source for "File or URL" of such attachment as it was not really created.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Service Request from isupport
2. Before submitting add and remove attachment
3. Open the same SR in Create SR form



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms