Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request Form
When attempting to execute the Service Request Data Purge concurrent program when the Numeric format is set to 10.000,00 (European number-format),
the following error occurs:
ORACLE error 6502 in FDPSTP
Cause: FDPSTP failed due to ORA-06502: PL/SQL: numeric or value error: character to number Conversion error
ORA-06512: at line 1
The SQL statement being executed at the time of the error was: SELECT R.Conc_Login_Id, R.Reque"
The issue can be reproduced at will with the following steps:
1. In Preferences set the numeric format to 10.000,00 (European number-format)
2. Execute the Service Request Data Purge concurrent program
3. The reported error occurs.
4. If the numeric format is set to 10,000.00 (US number-format), then no error occurs
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