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R12: AP: Invoice Validation Ends with Unexpected Error ORA-01476: Divisor Is Equal To Zero (Doc ID 2221351.1)

Last updated on OCTOBER 13, 2020

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Invoice Validation errors with:

An unexpected error has occurred.Please contact your system administrator.

In addition, it is possible to get the error
APP-SQLAP-97731 The System Cannot Generate Distributions Because Tax Calculation Failed

 

The FND Debug Log shows:

No Retainage - Normal Flow
ORA-01476: divisor is equal to zero
ZX_TRD_INTERNAL_SERVICES_PVT.calc_variance_factors(-)
After calling calc_variance_factors return_status = U
ZX_API_PUB.DETERMINE_RECOVERY(-)
ZX_API_PUB: DUMP_MSG()+
ZX_API_PUB: DUMP_MSG()-
Start Time :01-12-2016 13:03:03
End Time :01-12-2016 13:03:06
Total Time :0:0:3
Number of partner calls :0
Time taken by partner(secs) :0
Number of records in ZX_TRX_HEADERS_GT :1
Number of records in ZX_TRANSACTION_LINES_GT :73
Handle errors returned by API
Get error message from eTax API
Get error message from stack
An unexpected error has occurred. Please contact your system administrator.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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