ORA-01843: this is not a valid month: Search for Customer using Account in Canadian French (Doc ID 2221582.1)

Last updated on JANUARY 10, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections

Advanced Collections - search in Canadian French returns error
When logged in Canadian French language and entering a customer account number in the Account Number field and click 'Search', the error ORA-01843: this is not a valid month occurs . Switch language to American English and  do not get the error.

ERROR

ORA-01843: ce n'est pas un mois valide


STEPS

The issue can be reproduced at will with the following steps:

1 . Using Advanced Collections Responsibility, log in using Canadian French

2.  Go to Customer Search

3.  Change Bill to to Account;. Enter the account number (eg: 1100) and click Search.

4.  Receive ORA-01843 error message


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot search for account numbers using Canadian French

Cause

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