R12:AP: Approver Names Do Not Show Sometimes on the Invoice Approval Workflow Notification in the Approval History Section If Approved Via the Email Notification

(Doc ID 2221967.1)

Last updated on JANUARY 30, 2017

Applies to:

Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Sometimes the approval notification does not show the name of all the approvers who have previously approved the invoice.

This issue occurs when the approver approves the invoice through email notification

Due to this issue, upper management can not verify the previous approvers before approving the invoice.

Cause

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