UPK: Knowledge Center Server Management Page Shows Wrong Server Name And URL and Keeps Reverting Back To These Values When Updated.

(Doc ID 2222368.1)

Last updated on JANUARY 12, 2017

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION

ISSUE STATEMENT
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The webserver URL and server name shown in KCenter Server Management page shows incorrect values and reverts back to the these values even after repointing them to the correct instance(e.g. TEST, DEV) respectively.  Because of this, publishing to the Knowledge Center fails.

ENVIRONMENT
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UPK 12.1.0.2

STEPS
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The issue can be reproduced with going to Knowledge Center>Manager > More>Server in KCenter

ERROR:
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When publishing to Knowledge Center, the following error is generated:
Pinging of Knowledge Center Server failed.

Cause

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