My Oracle Support Banner

When Sales Order Change Payment Term or Bill to, Credit Hold Release by AUTOINSTALL Even though No Available Amount. (Doc ID 2222488.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
When sales order change payment term or bill to, credit hold is released by AUTOINSTALL even though no available amount.

Expected Behavior
When sales order change payment term or bill to, credit hold should not be released by AUTOINSTALL if there is no available amount.

Steps to Reproduce

  1. Enter and book sales order then business required credit hold applied.
  2. Change sales order Payment Terms or Bill To.
  3. Check Action > Additional Information> Holds tab.
  4. Credit hold is released by AUTOINSTALL

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.