Error While Entering Credit Card Details On Sales Order (Doc ID 2222582.1)

Last updated on JANUARY 20, 2017

Applies to:

Oracle Payments - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms


On : 12.1.3 version, Generic Form Issues during

ACTUAL BEHAVIOR
---------------
When create sales order, enter credit card information,
But below note message shows up.

NOTE
-----------------------
Unable to set up a Credit Card Bank Account for the Customer.
Credit Card information on the order is not valid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N)OM > Orders, Returns > Sales Orders
2. Enter credit card information.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter sales order using credit card information.



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms