Unable To Add Few Items In Quoting (Doc ID 2223413.1)

Last updated on JANUARY 15, 2017

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Prod and Test (Prod clone): 12.1.3 version, HTML User Interface

ACTUAL BEHAVIOR
---------------
Unable to add few ATO Pre-Configured Star Parts in Quoting.
This seems to happen only new star items, previous star items are showing up fine.

EXPECTED BEHAVIOR
-----------------------
Newly added star items to be searchable.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS with Quoting responsibility
2. Create template
3. Add Product
4. Search a star item: TRILLIUM LOCK*9433
See..message: no results found

Cause

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