"Cannot Find The Line Type For The Service Activity Billing Type ID: XX" When Posting Debrief lines (Doc ID 2223677.1)

Last updated on JANUARY 16, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Debrief / Field Service Report

When attempting to post the debrief from Field Service the following errors occurs.

ERROR
-----------------------
Cannot find the line type for the service activity billing type ID: XX.
or
You do not have access to the service request with the current responsibility. Please choose a different responsibility with the required access



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a SR, task and assign that task to a technician.
2. Add a the debrief.
3. Try to post the debrief and it failed with error.


Cause

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