Delete Button Not Visible in Notes Page (Doc ID 2224248.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Common Applications - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, CRM User Management Framework

ACTUAL BEHAVIOR
---------------
Delete button is disabled while clicking on publish button for notes in SR page

EXPECTED BEHAVIOR
-----------------------
Delete button should be visible.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log-in to customer support specialist(R)
2. Navigate to Agent Dashboard(M).
3. Open any SR and click on Publish for any notes.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot delete the notes created.

Changes

 

Cause

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