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Crossdock Happening When Users Conduct A Manual Drop (Doc ID 2224566.1)

Last updated on JULY 08, 2020

Applies to:

Oracle Warehouse Management - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Inbound Processing

Cross Docking enabled. The desire is to bypass the cross docking operation and simply drop the inbound material into inventory. According to Doc ID 317412.1 - How To Override Cross Docking Suggestion, the cross docking operation can be cancelled, by performing a Manual Drop. During the Drop, the message should appear,

"Crossdocking opportunity exists. Do you want to ignore it and continue?".

This message is not appearing. The note mentions 11.5.10 functionality, but this issue is occurring on 12.2.4. Without the ability to see and respond to this message, bypassing cross dock is not possible.

Per Doc ID 317412.1, expect to be able to override a cross dock operation.

The issue can be reproduced at will with the following steps:
1. Receive a PO line, that can be cross docked to a sales order.
2. Perform a Manual Drop.
3. No message appears, "Crossdocking opportunity exists. Do you want to ignore it and continue?"


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