Inconsistent Behavior When Saving/Opening The Expense Debrief DFF Details

(Doc ID 2224753.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The DFF values entered at the Debrief expense lines are getting duplicated

EXPECTED BEHAVIOR
Expect that the DFF values entered for each of the Debrief expense lines are retained and not duplicated.

STEPS
1. Login to Oracle Apps
2. R) Field Service Manager -> Create Service Request and task and assign to the technician.
3. Click on the Debrief html and try to add multiple [3 lines] in Debrief expense...
4. Enter the DFF values in the expense lines...save. Close the Debrief html
5. Click the 'Debrief' button again to open the 'Debrief html' and expand by clicking on 'Show all', find that the DFF values entered in the last record of the expense line is duplicated in the other two expense lines...

Cause

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