Error While Updating Task Priority - Record Changed or Deleted by Another User

(Doc ID 2224811.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Service Request Form

When attempting to updating task on service request from,
the following error occurs.

Record Changed deleted by another user

The issue can be reproduced at will with the following steps:
  a. Created an SR ->Tasks get auto generated
  b. Entered Assignee Type/Assignee
  c. Entered Scheduled Start date
  d. Updated status to "01-Accepted", also tried "07-Assigned"
  e. Saved
  f. Clicked on Priority and tried to change to "22-Up Next BD" and the error “Record changed or deleted by another user” can be seen




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