No Access Error When Trying To Open A Service Request Via ISupport (Doc ID 2225084.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle iSupport - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When opening a SR via Service Requests region in the iSupport Home page, the following error is displayed.  

Errors
You do not have access to this service request.
No further information.

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms