Address Lines On Service Request Form Getting Duplicated (Doc ID 2225865.1)

Last updated on JANUARY 23, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
In the 'Service Request' form customer address is shown incorrectly in the Service header - some values are copied into another empty fields.
Address Line1 is copied into Address Line2 and Address Line3 is copied into Address Line4

EXPECTED BEHAVIOR
-----------------------
Custom Address entered in the one field should not get copied into another field

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service (R) -> Service Requests -> Create Service Request
2. Enter the instance number and tab out. Customer Details populated
3. Clicked on the Address details.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms