"Created By" Field Is Blank on Dashboard (Doc ID 2226426.1)

Last updated on MAY 19, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version,

ACTUAL BEHAVIOR
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"Created by" field is populated blank

In support "View/Update SR" while opening one of the existing SR, in "General Information" Section "Created By" value is populated blank.

STEPS
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N) iSupport > Employee > Dashboard >

1. Select service request

2. See that in the General Information region, the created by field does not show the "logged_by" value

Changes

 Code changes available in IBUContext.java 120.43.12020000.10

Cause

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