Oracle iSupport: Error 'CS_ServiceRequest_UTIL.Validate_Employee' While Creating Service Request

(Doc ID 2226675.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

User receive an error while creating service request from Oracle iSupport.

Error:

java.lang.Exception:
     CSCS_API_ALL_INVALID_ARGUMENT N API_NAMECS_ServiceRequest_UTIL.Validate_Employee N VALUExxxxx N PARAMETER p_employee_id
     API Programming Error (CS_ServiceRequest_UTIL.Validate_Employee): The value "xxxxx" for parameter p_employee_id is invalid.

Steps:

The issue can be reproduced at will with the following steps:
1. Login to Oracle iSupport using xxxxx.
2. Proceed with creating service request.
3. Provides stated error on proceeding.

Changes

 

Cause

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