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Credit Memo Created for Termination Quote Lines Remain Open on Quote Cancellation (Doc ID 2226800.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Management

ACTUAL BEHAVIOR
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Find that Credit Memo created for Termination Quote lines remain open on Quote Cancellation.

On Cancellation of Termination Quote in Delta 33, adjustments are made to the Termination Invoices to close them but the Credit Memo created for the Termination Quote remains open.

EXPECTED BEHAVIOR
-----------------------
Expect the adjustments are made to the credit memo created from the termination quote.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a lease contract, in the T&C for termination quote, have some value/ formula defined for discount
2. Book the contract
2. Bill the contract
3. Create a termination quote and approve it. Make sure you have negative quote lines in this case it will be Discount amount.
4. Accept the quote
5. Run billing to create invoice and credit memo for the termination quote lines
6. Cancel Quote and you will see the invoice is adjusted to 0 when the credit memo for the discount is still open.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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