Journal Approval Link not Returning Journal Details for Users with Multiple Responsibilities Assigned (Doc ID 2226877.1)

Last updated on APRIL 26, 2017

Applies to:

Oracle General Ledger - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

The user is selecting a journal approval request link from their worklist showing a journal batch that is needing to be approved.
The Journal approval is opened and the user selects the link to view the journal (Enter Journals).
As the user has multiple General Ledger (GL) responsibilities assigned to them, a screen appears listing the GL responsibilities assigned to the user and the following message:

"Please choose a responsibility under which to execute this function."

The user selects a responsibility and clicks on it and nothing happens.
The user has to click back to the notification and click again on the Enter Journals link, then the journal will open.

It is expected that the journal will appear on the first selection without needing to go back to the notification and select it again.

The issue is specific to users using Internet Explorer and not users of Firefox.

Cause

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