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The Contract Subline Status is Not Changing to Terminated Even With Termination Date Populated (Doc ID 2227102.1)

Last updated on JANUARY 08, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Terminated Service Contract sublines are still showing as Active even though there is a Termination Date in the past. The Contracts Status Change by Range program is scheduled to run daily. expired the sublines without termination date but not changed the status of sublines with termination date.

Steps
1. Create a contract having two sublines.
2. Terminate the subline before the duration.
3. Subline without termination date expired when date passed by.
4. Terminated subline still shows up Active status.

Cause

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In this Document
Symptoms
Cause
Solution
References


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