EBS Knowledge Base: After Upgrade to Release 12, Line Breaks Are Lost When Editing Summary (Doc ID 2227651.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After upgrade to Release 12, when editing the Summary of a Solution, the line breaks are lost.

Expected Behavior:

The Summary should not be altered.

Steps:

(R) Knowledge Administrator
(N) Knowledge Management
 - Search for an existing Solution
 - Open solution
 - Lock and Update
 - Click on Details for the Statement to be updated.

 => In R12 line breaks are lost.

What is Working:

New Solutions created in R12 after the upgrade do not show that problem.

Changes

 Upgrade to Release 12.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms