My Oracle Support Banner

EBS Knowledge Base: After Upgrade to Release 12, Line Breaks Are Lost When Editing Summary (Doc ID 2227651.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Knowledge Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After upgrade to Release 12, when editing the Summary of a Solution, the line breaks are lost.

Expected Behavior:

The Summary should not be altered.

Steps:

(R) Knowledge Administrator
(N) Knowledge Management
 - Search for an existing Solution
 - Open solution
 - Lock and Update
 - Click on Details for the Statement to be updated.

 => In R12 line breaks are lost.

What is Working:

New Solutions created in R12 after the upgrade do not show that problem.

Changes

 Upgrade to Release 12.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.