Service HTML: Is it Possible to Add Options (Custom Items) to the "Action" Drop-Down List? (Doc ID 2227688.1)

Last updated on JANUARY 27, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

In Customer Support Specialist: Is it possible to call a concurrent request from OAF page?
(Or add other options to the Actions list).

In Service Request form it was possible to add a custom menu under Tools menu through a personalization.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms