My Oracle Support Banner

Compensation Workbench Email Letter Contains Different Employee’s Data (Doc ID 2227697.1)

Last updated on FEBRUARY 09, 2021

Applies to:

Oracle Compensation Workbench - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
--------------------------------
Find that when generating and emailing the Salary increase letters, one employee receives two emails, one containing the .pdf attachment with her information but the another contains a .pdf attachment containing details for a different colleague although it is titled her name.

EXPECTED BEHAVIOUR
------------------------------------
Expect that each employee will only receive one email and that the attachment will contain only their information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up statement and email details.
2. Generate and email statements.
3. Duplicate sent to one employee.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.