How are Install Details Populated In The Service Request Form? (Doc ID 2228045.1)

Last updated on JANUARY 29, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Q1:How does the Covered site field get populated while creating service request without any instance details in the Subject Tab of the Service Request(SR) form?

Q2:How is the Field install_site_id Updated In cs_incidents_all_b Table When Service Request Gets Created ?
 

Solution

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