Not Able to Select the Edit Metrics Check Box under Claim Team Tab in 12.2.5

(Doc ID 2228449.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

When you are entering a Manual Claim for some other user making them as an owner of that particular Claim and you add a group/user to that Claim the Edit metrics check box is greyed out and it doesn't allow you to click check the box in 12.2.5. Only if you are the owner of a Claim the system is allowing to click the Edit Metrics check box after adding the group/user.

Where as in 12.1.3 if you are not an owner of a Claim you can click the Edit Metrics Checkbox when a group/user is added to that Claim. Attached are the screen shots with detailed information.


Changes

 

Cause

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