Real Item Substitution (RIS) not Replacing the Placeholder in Sales Order Lines (Doc ID 2228545.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Configurator - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5.33.6 version, Runtime UI

ACTUAL BEHAVIOR
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Using the Real Item Substitution functionality with Oracle Configurator being called from Order Management - it is observed that the placeholder items are still being added to the sales order after configuring.  This is happening when publishing to a Remote instance.

EXPECTED BEHAVIOR
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It's expected the actual selected options will be added to the model after saving the configuration session.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Create a new sales order
3. Select Configurator
4. Make selections for substituted item
5. Select Finish
6. Observe the placeholder items are added to the sales order

Cause

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