iSupport - Error after Pressing "cancel" Button on Service Request (Doc ID 2228630.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle iSupport - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, iSupport Employee User,

Existing SRs cannot be canceled /updated by iSupport Employee User.  Following error occurs.

 
ERROR
-----------------------
java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 4

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) iSupport Employee User >
2. Home
3. Open an existing Service Request and press "Cancel / Update" button
4. Error message raised on the page "java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 4" .

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms